After Sales Service

Our award-winning, UK based, expert support team offer on-going after sales support to all our customers.

We are a friendly, helpful voice at the end of the phone. Personable but professional, with experts who really care about their customers, with high level technical competence, our team of specialists know our solutions inside out. Interaction and advice from SpeechWrite provides customers with ongoing control as well as professional development.

What does our service include?

Technical Support

• Remote or on-site technical support for Digital Dictation, Voice Recognition and PDF solutions
• Training & troubleshooting day to day technical queries
• Free updates to software with installation
• Upgrade solutions
• Support organisational changes such as changes in user numbers or configurations, changes in technical environment etc.
• Integration of dictation and voice recognition software into different operating environments e.g. Citrix, hosted, virtual, thin client etc
• Direct contact with software and hardware manufacture developers ensures rapid turnaround of escalated enquiries
• Mobile app integration
• Software integration into medical records systems
• Voice recognition integration

Medium to Long Term Solutions

• Future proofing for dictation and voice recognition solutions
• Disaster Recovery Provision services
• Product Pilots for other solutions from SpeechWrite Solutions

Resources

View brochures, datasheets, white papers, videos and more

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other speechwrite services

Outsourced Transcription

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Free Trial

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Deployment

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Consultation

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Training

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Repairs Service

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  • SpeechWrite 360 was so easy to deploy, with no requirement to install software locally. Users were set up in less than 5 minutes ready to dictate or receive work.

    Pauline Eskins, Practice Manager for Child Law Partnership

  • Guidance and support from SpeechWrite Digital has been second-to-none.

    John Waldron, Consultant for Everett Tomlin Lloyd & Pratt

  • All our doctors are equipped with Dragon Medical… it’s time efficiency has been a vital benefit.

    Dr Allister Woodstrover, GP for Shap Medical Practice

  • The new Enterprise application… has resulted in a surge in company productivity…

    Matt Cooper, ICT Manager for Brewer Harding & Rowe

  • The best support team I have ever worked with

    Andy Clark, IT Manager for Wansbroughs Solicitors

  • The new system has been a great addition to our health centre… the system itself provides very accurate, instantaneous dictation.

    Sam Wallis, Business Administrator at Alcester Health Centre

  • The secretarial software allows us to maximise their time, by outsourcing routine dictation files for transcription.

    Alison Hoy, Chief Executive for Berry Smith

  • Integrating voice recognition… ensures we can maintain quick and efficient document turnaround…

    James Last, Senior Partner for Broadbents Solicitors

  • The new hardware is significantly easier to use, which enabled a quick turnaround time for letters to patients and consultants.

    Donna Aydon, Practice Manager at Parkway Medical Group

  • Gone are the days of backlogs of transcripts waiting to be processed and real-time dictation draining resources…

    Annmarie Wilde, Partner for Coley & Tilley

  • … The automatic routing ability of SpeechExec… meant that pending tasks could be managed department-wide…

    Lisa Smith, Practice Manager for Cygnet Law

  • The ability to share work in busy periods has been revolutionary for our firm. We have been able to maximise our clerical resources… and can now deliver an even better service…

    Christopher Ogden, Practice Manager for Matwala Vyas

  • Voice recognition enabled our four GP’s to create typed text instantly… this significantly maximised our time efficiency and took pressures off our internal clerical staff.

    Jenny Davies, Practice Manager for Ellesmere Medical Practice

  • The new workflow solution provided St Anne’s with a new level of flexibility… Doctors’ recordings can be created at any of our branch sites.

    Dawn Simmons, Practice Manager for St Anne’s Group Practice

  • Voice Recognition is almost error-free… the benefits to accuracy and efficiency are making a real difference to productivity.

    Nicola Gillet, Partner at Moore & Tibbits Solicitors

Contact Us

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