Our award-winning, UK based, expert support team offer on-going after sales support to all our customers.
We are a friendly, helpful voice at the end of the phone. Personable but professional, with experts who really care about their customers, with high level technical competence, our team of specialists know our solutions inside out. Interaction and advice from SpeechWrite provides customers with ongoing control as well as professional development.
What does our service include?
• Remote or on-site technical support for Digital Dictation, Voice Recognition and PDF solutions
• Training & troubleshooting day to day technical queries
• Free updates to software with installation
• Upgrade solutions
• Support organisational changes such as changes in user numbers or configurations, changes in technical environment etc.
• Integration of dictation and voice recognition software into different operating environments e.g. Citrix, hosted, virtual, thin client etc
• Direct contact with software and hardware manufacture developers ensures rapid turnaround of escalated enquiries
• Mobile app integration
• Software integration into medical records systems
• Voice recognition integration
Medium to Long Term Solutions
• Future proofing for dictation and voice recognition solutions
• Disaster Recovery Provision services
• Product Pilots for other solutions from SpeechWrite Solutions