In collaboration with SpeechWrite Digital, Redcar-based law firm Cygnet Law has recently upgraded its workflow system to increase efficiency and distribute clerical workload more evenly across its secretarial team. Following an in-depth system review, SpeechWrite Digital recommended and installed a digital legal dictation solution that has transformed the production of typed correspondence for the firm’s 14 fee-earners and support staff.
SpeechWrite deployed a complete digital solution: Philips SpeechMike USB digital recorders for the firm’s fee-earners, with SpeechWrite Pro workflow management software. Creating digitally recorded sound files means each recording files have crystal clear sound and is profiled for quick reference. The secretarial team can now preview pending tasks and plan their day according to required deadlines. The high-quality DSS sound quality, so recordings can be heard and understood perfectly, thereby saving time. Cygnet’s staff found the USB SpeechMikes intuitive, with the one-touch upload meaning they can easily record, profile and route their recordings for transcription.
Lisa Smith, Practice Manager at Cygnet Law, confirmed the new system has been a great move for the company:
“A particular advantage was the elimination of the ‘one fee-earner to one secretary’ ethic, which limited our clerical automation and caused a respective imbalance of tasks. The automatic routing ability of SpeechExec Pro, plus the work-list overview, meant that pending tasks could be managed department-wide – rather than assigned to a specific secretary – so we could better manage our time and resources.”
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