Background
TWM Solicitors is a respected full-service law firm with offices across the South East. Known for their commitment to delivering high-quality legal services, the firm was looking to modernise their internal processes to support their growing hybrid workforce and enhance client service delivery.
Challenge
As remote working became more commonplace, TWM Solicitors needed a dictation solution that offered greater flexibility and improved efficiency. Their existing system lacked the remote capabilities and audio clarity required to meet the demands of a modern legal practice. The firm sought a secure, cloud-based platform that could seamlessly connect fee-earners with their support staff, regardless of location.
Solution
TWM Solicitors chose SpeechWrite 360, a cloud-based digital dictation platform designed specifically for legal professionals. The solution enabled seamless communication between fee-earners and transcribers, streamlining workflows and allowing real-time access to dictations from any location via- an intuitive mobile app.
Results
- Remote Working Enabled: Fee-earners could now dictate and send files securely from anywhere straight from their mobile phones, allowing them to work flexibly without compromising productivity.
- Enhanced Audio Clarity: Superior sound quality resulted in more accurate transcriptions, minimising errors and reducing the need for revisions.
- Faster Client Service: Improved workflow efficiency helped the firm deliver documents more quickly, enabling a more responsive service to clients.
“I think it's changed the way we can service our clients better because it's so instant.”
- Madeleine Beresford - Partner, comments.
Conclusion
By transitioning to SpeechWrite 360, TWM Solicitors modernised their dictation process, improved operational efficiency, and empowered their teams to work effectively in a hybrid environment. The result was a more agile firm capable of delivering an even higher standard of service to their clients.
Categories / Tags
Book a consultation
Book a one-to-one consultation with one of our specialists to see how SpeechWrite can add value to your organisation.
