If your organisation has ever looked into digital dictation, you will know that it can be quite a mine field,
and if you don't know what you are looking for, you can often end up with equipment that’s not suitable.
It is for this reason that SpeechWrite Digital offer a free consultancy service to organisations that are considering this technology. With over 100 years experience within the company, and over 5000 digital customers in the UK alone, our knowledge can be invaluable.

Issues that are covered as part of this service include:

•	Situation evaluation
•	Objective setting
•	Project Planning
•	Project Management
•	System evaluation
•	Instant remote working
•	Improve security and client confidentiality
•	Disaster recovery provision
•	Increase team working in support
•	Management reporting

We see our role as being there to ensure that you have the most appropriate solution available.

Our experience to date has shown that companies need to ensure they are getting a return on
their investment, and as such rely heavily on our services to help support them. Our Evaluation
Study looks at current situations and scenarios to look at how digital dictation could potentially
fit into your organisation and how it would help you.
We do not operate a ‘one size fits all’ approach. Whilst there are clearly a number of benefits
of going digital, we take time to evaluate how it will make a difference within your organisation
based on your very own circumstances. Our proposals are based on fact and are not surmise
and are therefore realistic. This has been particularly beneficial to those seeking budget approval.

Within SpeechWrite Digital we have some of the industry's most experienced technical personnel, as well as some of the most talented new comers. So it is very rare that we come across a situation that we haven't experienced before, and if we do, it never poses a problem for long. As part of our implementation, we configure, and develop a system to meet your requirements, ensuring it will achieve what you want it to.
This involves spending time with the client, both through meetings and pre-installation site visits to agree exactly what objectives are to be achieved.

When a digital dictation system has been correctly implemented and configured, the only likely reason
for any teething problems are usually user issues.
To help counter this SpeechWrite Digital have developed a comprehensive training plan to ensure that
no user is left feeling uncomfortable with their new equipment. We fully recognise that certain individuals
will take to new technology and working practices more easily than others, therefore it is our job to make
sure your digital dictation solution is implemented as painlessly as possible.
We have also found from our experience that it helps to nominate one or two key individuals within an
organisation as experts on the new digital dictation to reinforce training after our experts have left.
This is why at every installation we run a 'train the trainer' scheme - passing on the more in-depth knowledge.

Web Based Support
We have a comprehensive support section on our web site, and of course when you take out our support package you get full access. This section carries an FAQ section along with tips on how to get the best out of your digital dictation, as well as an area to download user manuals and other valuable information.

Software Upgrades
Occasionally manufacturers update software or firmware. As and when new software upgrades are made available, one of our technical support team will proactively get in touch with you to arrange how best we can integrate these within your system.

Comprehensive Telephone Support
We understand that in business not all colleagues will have the same levels of expertise with regards to PC operation and new technology. Therefore, we have a highly trained office based support team who are dedicated to helping you and your users with their software, or any users who require further guidance in the use of their products. This is via a local rate help line that is exclusive to all of our supported customers.

On Site Support
We also understand that at times, telephone support isn't enough, and you need someone on site to sort out any software, hardware or user issues. If and when this is the case, SpeechWrite Digital will send one of our field based support team to your offices. This means, wherever you are based in the UK, you will have local support.

This is all part of the SpeechWrite way of doing business.